Feedback

Let Us Know How We Went at Leading Face Surgery

At Leading Face Surgery, we are committed to creating a respectful, supportive and collaborative environment where patients feel heard, informed and empowered.

We value feedback from our patients and their carers, as it helps us maintain our high standards and continually improve the care and services we provide.

We welcome your feedback about your experience with Leading Face Surgery – whether you would like to acknowledge a positive experience, share a suggestion, or let us know where we could improve.

To provide feedback, please contact our Practice Manager at:

admin@leadingfacesurgery.com.au

Thank you for taking the time to share your experience with us.

Complaints Resolution

At Leading Face Surgery, we are committed to providing a high standard of care in a respectful, compassionate and professional environment.

We understand that, at times, your experience may not meet your expectations. If you have concerns regarding your treatment, communication, billing or any other aspect of your experience with us, we encourage you to let us know.

Our Practice Manager is available to listen to your concerns, investigate them appropriately and work with you towards a fair and confidential resolution.

We take all feedback and complaints seriously. Your concerns provide us with an important opportunity to review our services, address any issues and make meaningful improvements to the care we provide.

To raise a concern or make a complaint, please contact our Practice Manager:

Email: admin@leadingfacesurgery.com
Phone: 8333 2552

If your complaint relates to the handling of your personal information or privacy and you are not satisfied with our response, you may also contact the Office of the Australian Information Commissioner (OAIC) via their Privacy Complaints service.